Pro Glove study shows retail managers are cautiously optimistic about automation.
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A new study reveals that
retail leaders have modest near-term expectations for returns on warehouse
automation investments, but anticipate major productivity gains over the next
5-10 years through augmenting human workforces.
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The research, conducted by
wearables firm ProGlove, surveyed over 1,000 retail managers across the US, UK,
and Germany on attitudes and adoption timelines for supply chain robotics.
Only 11.5% foresee payoffs
within two years, though over a third believe it will take 5-10 years. Just
under 20% shared dissatisfaction with current automation initiatives, signaling
ample room for innovation.
When asked where automation
could maximize impact, 25.3% pointed to human augmentation - combining
strengths of people and technology. An equal share highlighted the need for
supporting software platforms.
As for productivity estimates,
over half see automation lifting output more than 20%, with 35.4% expecting
gains between 21-30%. But 15.6% admitted integrating automation remains
challenging.
“Retailers seek a synergy that
leverages technology to empower, not replace, the human workforce,” explained
ProGlove CEO Stefan Lampa.
The findings depict an
industry cautiously optimistic about long-term potential, yet still struggling
to capture value in existing deployments. Companies seem committed to patient
trial-and-error while avoiding wholesale short-term disruption to warehouses.
But with 55.3% projecting
productivity could jump by over a fifth through blended human-robot operations,
automation appears poised to transform retail supply chains - albeit slowly and
deliberately over the next decade rather than overnight.
Patience also carries risk,
however, as the pace of advancement threatens to leave laggard retailers
behind. “While [automation] holds potential for efficiency, our research
underscores the critical role of human-machine collaboration,” Lampa concluded.
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