Monday, February 12, 2024

Pro Glove study shows retail managers are cautiously optimistic about automation.

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A new study reveals that retail leaders have modest near-term expectations for returns on warehouse automation investments, but anticipate major productivity gains over the next 5-10 years through augmenting human workforces.

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The research, conducted by wearables firm ProGlove, surveyed over 1,000 retail managers across the US, UK, and Germany on attitudes and adoption timelines for supply chain robotics.

Only 11.5% foresee payoffs within two years, though over a third believe it will take 5-10 years. Just under 20% shared dissatisfaction with current automation initiatives, signaling ample room for innovation.

When asked where automation could maximize impact, 25.3% pointed to human augmentation - combining strengths of people and technology. An equal share highlighted the need for supporting software platforms.

As for productivity estimates, over half see automation lifting output more than 20%, with 35.4% expecting gains between 21-30%. But 15.6% admitted integrating automation remains challenging.

“Retailers seek a synergy that leverages technology to empower, not replace, the human workforce,” explained ProGlove CEO Stefan Lampa.

The findings depict an industry cautiously optimistic about long-term potential, yet still struggling to capture value in existing deployments. Companies seem committed to patient trial-and-error while avoiding wholesale short-term disruption to warehouses.

But with 55.3% projecting productivity could jump by over a fifth through blended human-robot operations, automation appears poised to transform retail supply chains - albeit slowly and deliberately over the next decade rather than overnight.

Patience also carries risk, however, as the pace of advancement threatens to leave laggard retailers behind. “While [automation] holds potential for efficiency, our research underscores the critical role of human-machine collaboration,” Lampa concluded.

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